FAQ

FAQs – My Golden Moments

Welcome to the My Golden Moments FAQ page! Here, we’ve compiled answers to some of the most commonly asked questions. If you need further assistance, don’t hesitate to reach out to us at info@mygoldenmoments.com.

Orders and Shipping

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your shipment’s status on the courier’s website.

Q: What are your shipping times?
A: Delivery times vary based on your location and selected shipping method. Generally:

  • International orders: 8–15 business days.

Q: Do you offer free shipping?
A: Yes, we offer free shipping.

Returns and Exchanges

Q: What is your return policy?
A: We have a 30-day return policy. You can request a return within 30 days of receiving your item, provided it’s:

  • In its original condition (unworn, unused, with tags).
  • In its original packaging.
  • Accompanied by proof of purchase.

Q: How do I start a return?
A: To initiate a return, email us at info@mygoldenmoments.com. We’ll provide a return shipping label and instructions.

Q: Can I exchange an item?
A: Yes! Return the unwanted item first. Once accepted, place a new order for the desired item.

Q: Are there items that cannot be returned?
A: Yes. We do not accept returns for:

  • Perishable goods (e.g., food, flowers).
  • Custom or personalized items.
  • Hazardous materials or flammable products.
  • Sale items or gift cards.

Taxes and Duties

Q: Are taxes included in the prices on your website?

The prices displayed of our website are taxfree in euros, which means that you may be obliged to pay duties and taxes as soon as you recieve your order.Once your order arrives at the final destination,import taxes,customs duties and related custom duties maybe levied, which are determined by your local customs office.The payment of these fees and taxes is your responsibility and is not taken over by MyGoldenMoments. MyGoldenMoments is not responsible for delays caused by the customs department of your country. For more details on the fees please contact your local customs office.

Payments and Refunds

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods.

Q: How long does it take to receive a refund?
A: Refunds are typically processed within 10 business days after we’ve approved your return. If you haven’t received your refund after 15 business days, contact us at info@mygoldenmoments.com.

European Union Customers

Q: Do I have a cooling-off period?
A: Yes. Customers in the EU can cancel or return their order within 14 days for any reason. The item must be in its original condition with proof of purchase.

Need Help?

If you have additional questions or concerns, we’re here to assist! Contact us at:
📧 Email: info@mygoldenmoments.com